Privacy Policy Overview
At eGo Moto Ride Express, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our ride-hailing platform.
- We collect information solely to provide safe and reliable ride services.
- Your data is protected with industry-standard security measures.
- We do not sell your personal data to third parties without consent.
1. Information We Collect
We may collect the following types of personal data to facilitate our services:
- Account Information: Full Name, Username, Email Address, Phone Number, Password (encrypted), and Birthday.
- Location Data: GPS coordinates for real-time matching of passengers with nearby riders, and determining pickup/drop-off points.
- Vehicle Information: (For Riders) Make, Model, Color, Plate Number, CR, OR, License Photos.
- Payment Information: Billing details, transaction history, and payment method preferences.
- Usage Data: App usage patterns, ride history, and device information for improving our services.
- Identifications: Valid ID cards or Government Issued IDs for account verification.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide ride-hailing services by matching passengers with riders.
- To process payments securely and generate receipts.
- To verify user identities and ensure safety compliance.
- To communicate important updates, bookings, and promotional offers (optional).
- To improve our app functionality and user experience through analytics.
- To prevent fraudulent activities and enforce our Terms of Service.
3. Information Sharing & Disclosure
We respect your privacy and do not share your information except in the following circumstances:
- With Service Providers: We share your contact with the assigned rider to complete the booking.
- With Your Consent: We may share data with third parties if you explicitly agree (e.g., promotional partners).
- For Legal Reasons: To comply with legal obligations, court orders, or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Safety & Security: If necessary to protect the rights, property, or safety of our users.
4. Data Security
We implement reasonable security measures to protect your personal information:
- Encryption: We use SSL encryption to secure data transfers.
- Access Controls: Only authorized personnel can access sensitive data.
- Secure Storage: Databases are protected with firewalls and access controls.
- Regular Audits: We conduct periodic reviews of our security systems.
5. Your Data Rights
You have the following rights regarding your personal information:
- Access: You can view and update your account details at any time via the app.
- Deletion: You may request the deletion of your account and associated data (subject to legal retention periods).
- Opt-out: You can opt-out of promotional marketing communications.
- Portability: You can request a copy of your personal data.
6. Contact & Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Last Updated: January 1, 2025
